Tendering process and service delivery in public sector organizations: a case study of Mukono District Local Government

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Kampala International University, College of Economics and Management Science
The study examined the role of tendering process m services delivery in public sector organizations. The study sought to achieve objectives such as; finding out the tendering procedures used and their effects in ensuring quality services delivery in Mukono; examining the factors affecting services delivery in Mukono district and finally examining how Mukono district ensures the application of fair, competitive, transparent, and nondiscriminatory and value for money procurement and disposal standards and practices. The study gathered both primary and secondary data. This involved use of various methods and instruments of data collection. The primary data was collected using self-administered questionnaires and interview guide. Secondary data was gathered using written documents such as procurement files of the entity, newsletters and many others. The study revealed that Mukono district being a public sector entity uses such tendering procedures as recommended by the PPDA Authority in the PPDA Act (2003). This include ; designing of tender documents, approval of tender document and method, advertising of tender opportunities, issue of tender document, nomination and approval of evaluation committee members, receipt and opening of bids, bids evaluation, review of evaluation report, award and signing of contract. The study recommends that the district service commission fully staff the procurement and disposal unit to the level required by the law and that that the government of Uganda increase funding for public sector organizations. Also the study recommends that Public Procurement and Disposal of Public Assets Authority (PPDA) should use its full authority, mandate and powers to prosecute and penalize the offenders who promote ineffective services delivery by not properly 'allowing the procurement procedures set in the public procurement process. Conclusively; the ; study indicated that proper following the tendering procedures as enshrined in the PPDA Act 2003), proper implementation of the set standards for the public procurement and disposal systems such as practices of contract perfonnance, use of open bidding to invite bidders, ensuring timely delivery of supplies and monitoring along with departments enhance services delivery in l!ukono district and it also indicates that trained and professional staff, the involvement of stake holders and favorable government policies as well promote effective and efficient services delivery the district.
Tendering, service delivery