The impact of administrative work on employee effectiveness: A case study of Posta-Uganda Limited
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Date
2007-04
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Kampala International University, Faculty of Social Sciences
Abstract
The general objective of the study was to establish the impact of administrative work on
employee effectiveness. Th~ study was carried out in Posta Uganda Limited located
along Kampala Road in the city of Kampala. The researcher took a sample total of 60
participants .who included 40 employees, 10 administrative officers and 10 administrative
assistants. The study findings were investigated in line with the research questions of the
study. The first research question was, "what are the management factors that influence
motivation" A research was conducted in order to answer that question and finding
revealed the t though many staff feel they are treated well, the study discovered that
members o ยท staff of the support staff felt management was to blame for the low
effectivenes; of staff. The major recommendations were, that the company should try to
pay in time ,and pay according to inflation levels because levels of payment at all levels of
work influence motivation. When an individual is highly motivated then they do not think
of other alternatives to their work and hence concentrate which results in better
performance in the job. Management should try to involve workers in the decision
making processes before implementing company wide changes. This will make the staff
feel part of the team and hence struggle to achieve the set goals-which they were part of.
This will lead to higher levels of commitment and resulting in higher levels of service
delivery effectiveness.
Description
A research report submitted to the Faculty of Social Sciences in of the requirements partial fulfillment for the Award of Bachelors' Degree in Public Administration of Kampala International University
Keywords
administrative work, employee