Information and communication technology of opportunities and challenges in health service delivery in local governments:A Case study of Kibaale District Local Government

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Kampala International University, College of Economics and Management
The use of ICT offers great opportunities for improving the efficiency and effectiveness of the delivery of services by local Governments. However, the installation of ICT comes with its own challenges different to particular cases which must be addressed if any benefits are to be realized. Lack of clear information systems and poorly designed procedures in Government operations are, however, major setbacks to the provision of services in the public sectors. Information systems in local governments largely depend on paper and ink. It also depends on people to transfer information from one place to another or office to office. Inadequate information systems and ill-designed operqtional procedures are key contributors to inefficiency in public sector. Problems like delay in the flow of information; and the difficulty of exchange of data; and difficulty in allocating information are very common. As a result decisions may be made on the basis of out-dated or inaccurate data and this is reflected on the quality and level of services. In addition there is considerable wastage in multiple collection of the same information. This then begs the question: What opportunities and challenges do Local Governments face in using ICrto deilverservices to thepubllc? Our research has attempted to answer the above question by studying and analyzing the challenges and opportunities offered by ICT in the delivery of services in the local governments. Our research reveals that: An effective strategy to narrow gaps and increase the ability of people to use ICT for information access must include measures to increase people’s capacity to use knowledge and ICT. It is only then that Local Governments will be able to exploit and harness the power of ICT in the delivery of their services to the people.
A Dissertation Submitted to the School of Post Graduate Studies in partial Fulfillment of the Award of Degree of Masters of Business Administration in Information Technology, (MBA IT) of Kampala International University
Information, communication technology, Local goverment, Kibaale District