Effects Of Total Quality Management And Supply Chain Management On Organizational Performance: A Case Study Of Bidco Oil Refinery (K) Ltd Thika, Kenya
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Date
2011-10
Authors
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Journal ISSN
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Publisher
Kampala International University, bachelors degree in supply and procurement
Abstract
This research report is about "Total Quality Management on organizational performance'", a Case
Study of Bid co Oil Refinery in Thika, Kenya.
The research was conducted in two (2) month during the"practical training. Much effort was put
on studying procedures and technicalities involving the understanding ability in relating the
variable and the procedures of Total Quality Management (TQM).
Chapter one, describes an overview of Total Quality Management and background of Bidco
Company, the statement of the problem, research objectives, research questions, Scope of the
study. significant of the study, the conceptual frame work which describes the relationship
between the two variables and maps of the place.
Chapter two has an overview of the related literature review on the TQM on organizational
performance. It expresses the features of effecti'v e TQM systems, Quality controL objectives of
TQM_ Quality Assurance limitations of TQM.
Chapter three contains and express the methodology used to collect data. The study used
qualitative and quantitative design to gather information. The data there collected through the the
of interview. questionnaires, observation and focus group discussion.
Chapter four gives an overview on how collected data or findings were analyzed and presented.
The information collected from the respondents through questionnaires and interview guide·
questions were used in order to answer the objectives of the study.
Chapter five contains the summary of the findings. conclusions. recommendation. Various
findings have been obtained from chapter four where clear and satisfactory conclusion and
recommendation have been made on the basis of the researcher objective stipulated in chapter one.
I hope this report will not only serve as an academic assignment but also as an instrument to
enlighten various control on organization's Quality management within and outside of Bidco oil
Refinery Limited. I therefore expect the report be a good guide towards Total Quality
management on hem· and where to devote more effort so as to achieve Bidco Oil Refinery·
Limited goals of quality end products.
Description
A Research Report Submitted to the School of Business and Management for Partial Fulfillment of the Requirement of the Award of a Degree of Supply and Procurement of Kampala International University
Keywords
Total Quality Management, Supply Chain Management, Bidco Oil Refinery (K), Thika, Kenya