Outsourcing strategy and quality management in Equity Bank (Kampala Uganda) Kabalagala branch
| dc.contributor.author | Sande, Jeome | |
| dc.date.accessioned | 2020-07-16T09:57:07Z | |
| dc.date.available | 2020-07-16T09:57:07Z | |
| dc.date.issued | 2010-06 | |
| dc.description | A research report submitted to the Faculty of Business and Management in partial fulfilment of the requirements for the Award of Degree of Bachelor of Supplies and Procurement of Kampala International University | en_US |
| dc.description.abstract | The study sought out to find out the relationship between outsourcing strategies and quality management at Equity Bank (Kampala- Uganda) Kabalagala Branch. The study objectives were to find out the various outsourcing strategies employed at Equity Bank, to find out the different quality management attributes and find out challenges brought by outsourcing strategy and quality management to Equity Bank - Kabalagala Branch. The study was descriptive in nature and was designed to describe the relationship derived from the literature review to establish the relationships between outsourcing strategies and quality management. The finding of the study showed that there are three major outsourcing strategies which include Body Shop outsourcing, project management outsourcing and total outsourcing. The study also find out that there are a number of quality management attributes which include; reliability, performance, conformance, durability, competence among others. The study showed that outsourcing bring benefits such as cost certainty, reduced capital requirements, increased flexibility, reduced staff costs, frees management time. The study concluded that outsourcing involves understanding the company's goals and objectives. The research findings were reinforced by the researchers' recommendations, which include; improved communication, efficient outsourcing system, total quality management and maintaining expertise to manage quality. | en_US |
| dc.identifier.uri | http://hdl.handle.net/20.500.12306/8868 | |
| dc.language.iso | en | en_US |
| dc.subject | Outsourcing | en_US |
| dc.subject | strategy | en_US |
| dc.subject | quality management | en_US |
| dc.title | Outsourcing strategy and quality management in Equity Bank (Kampala Uganda) Kabalagala branch | en_US |
| dc.type | Other | en_US |