Training and employee performance in Mayfair Safari Hotel Jinja, - Uganda
Loading...
Date
2011-12
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University.College of Humanities and social science
Abstract
This study on training and employee performance in Mayfair Safari Hotel, Jinja -
Uganda was based descriptive correlation survey designs. The researcher used a selfadministered questionnaire to collect primary data from 67 employees, using simple
random sampling. Data analysis was done excel frequencies and percentages.
The study was based on three specific objectives: (i) to examine the different
methods/approaches used in training employees, (ii) to examine the impacts of training
on employee performance and (iii) to establish the relationship between employee
training and performance
The findings showed that majority of the respondents were male, with age bracket of
20 - 29 years, more than half of the respondents were married; and still more than half
were certificate holders and above, waiting staff dominated the study and majority had
experience of one to two years. It went ahead to reveal coaching, mentoring and job
rotation as the major approaches used by the hotel in training employees. On the other
hand, quality output, increased productivity, reduced rate of accidents and were sighted
out as the major impacts of training in the organization. The researcher concluded that
there is significant relationship between training and employee staff performance in
Mayfair Safari Hotel.
The researcher recommended that if employee performance is to be improved in
Mayfair Safari Hotel, management should; a) ensure that employee arE regularly
trained and the training method should be relevant and up to date, (b) any training
should be geared towards equipping employees with competencies like knowledge,
abilities and skills, (c) to ensure value for money invested in training, employees should
be given feedback to enable evaluate the relevance and contribution of any training
program.
Description
Research report presented to the School of Business and Management Kampala International University Kampala, Uganda in partial fulfillment of the requirements for the bachelor of Human Resource Management
Keywords
Training, Employee, Performance, Uganda