Effect Analysis of Employee Performance on Service Delivery in Hotels: A case study Holiday Express Hotel Kampala.
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Date
2018-05
Authors
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Journal ISSN
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Publisher
Kampala International University, College of Economics and Management Sciences
Abstract
The study examined the relationship between employee performance and service delivery of
Holiday Express Hotel and the total population of 50 people which was obtained using simple
random sampling.
I distributed three research questiommires and three objectives which included; how are the
employee performing on service delivery in Holiday Express Hotel, what can be done to
improve employee performance in Holiday Express Hotel, how is the relationship between
employee performance and service delivery in Holiday Express Hotel, to establish the various
ways of improving employee performance on service delivery in Holiday Express Hotel, to
assess the level of service quality delivered in Holiday Express Hotel, to determine the
relationship between employee performance and service. Using a cross sectional survey design
in which the survey questionnaires were used to collect the required data. The study was able to
make the following findings. The female gender the highest with 66.7 and 33.3 male, the
responded age the highest were than 30 having 43% of the total respondents.
The research findings revealed that employee performance on service delivery is very important
on expanding Holiday Express Hotel as indicated by 40% of the responded leading service are
available and dependent. The research also revealed that there is close relationship between
employee performance and service delivery in Holiday Express Hotel. The research also
revealed that great percentage of respondents 40% appreciates knowledge of management of
improving on service quality.
The research recommended the following to realize that in order to avoid poor service quality
delivered management should make good palming of their activities in order to avoid over
working of employees leading to poor service delivered, to appreciate the employees for their
work done since it helps to boast morale among the workers and there should be an effective
examination of each individual needs, people should not be looked up in wholesome.
Description
A research report submitted to the College of Applied Economics and Management Sciences in the Partial Fulfillment of the Requirement for the Award of Bachelors Degree in Tourism and Hotel Management of Kampala International University.
Keywords
Employee Performance, Service Delivery, Hotels, Holiday Express Hotel Kampala