The effect of TQM on Quality Improvement of Organisational Performance: A case study Of Kigali National Social Security Fund (NSSF).
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Date
2013-10
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management Sciences .
Abstract
This study focused on the effect of TQM on quality improvement of
organizational performance in Kigali City. The researcher used design
because findings were not to be generalized to any other organization, and
this design allows flexibility in respect of data collection method. The
methods used to collect data by were Interview, Observation, Questionnaire
and Documentation. Interview guide was the main method used to collect
data from both staff and member of the NSSF.
Total quality Management has been recognized and used during the last
decades by organizations all over the world to develop a quality focus and
improve organizational performance, In spite of this, TQM implementation is
still problematic for many organizations.
TQM has been recognized as a successful Management, TQM can be
embraced in the organizations to help raise quality and productivity.
Studies from companies showed how to benefit experience include reduction
in quality cost, better employee, job satisfaction, improvement plans,
specific incorporation in strategic planning and commitment by senior
management and all employees. TQM performance measures should also
reflected through to management commitment, customer involvement and
satisfaction employee involvement and empowerment, customer - supplier
relationships and powers improvement and management.
There is a need for people who will champion the cause of improving the way
business is done through effectively implementing TQM within a company.
The researcher found that TQM is a combination of quality and management
tools aimed at increasing business and reducing losses due to wasteful
practices. TQM nowadays is more applicable in any organization by
implementing TQM in the organization and examination of strategies used in
the organizations in developing, maintaining and improving organizations
performance as well as to examine the challenges faced when the
implementation of TQM process in the organization
Description
A research report submitted to the College of Economics
and Management Sciences in Partial Fulfillment of
the Requirement for the Award of a Bachelor's
Degree in Supply and Procurement of
Kampala International
University.
Keywords
Organisational Performance, Effect, Kigali National Social Security Fund (NSSF).