The relationship between job description and employee performance; a case study of postal corporation of Kenya
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Date
2007-06
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Kampala International University,College of Humanities and Social Sciences
Abstract
Human resources are the most dynamic of all the organization's resources. They need considerable attention from the organization's management if they have to realize their full potential in their work. Job description is a management function that cannot be overlooked in any organizations .The success of any organization depends on various factors like tasks and responsibilities that are to be unde11aken in order to achieve the objectives and goals of the organization. The organization therefore has to identify the tasks and responsibilities under each given job and this leads to the establishment of a job description. Job descriptions are taken to be statements of the tasks, duties, objectives, standards and the environment of the job. In recent years, however some managers have avoided using job descriptions in their organizations, believing that the practice encourages employees to behave as if the jobs were their personal property, thus limiting management ability to deploy workers flexibility in different work roles according to needs. Although management has embarked on the services to the employees, performance within the organization has not improved significantly because there has been duplication of activities and responsibilities thus leading to confusion, delays, enors and overlap of roles. It is for this reason therefore that the organization must carry out accurate job description in order to assist in selection, recruitment and placement of the right employees. Job description helps the organization managers to recognize weakness in the organization structure for instance where overlapping areas of authority for example where two or more manager are responsible for the same area. This project sought to identify job description practices in organizations and it focused on Postal services in Kenya. It aimed at determining employees' attitude towards their responsibilities, challenges employees are facing while executing their responsibilities and the effect of job description on performance. In order to conduct the study, the postal corporation of Kenya along Kenyatta A venue in Nairobi, Kenya was identified to be used as benchmark to the other corresponding postal institution.
Description
A research report submitted in partial fulfillment of the requirement for the award of a Degree of Human Resource Management of Kampala International University
Keywords
job description, employee performance, postal corporation, Kenya