Contract Management and Service Delivery in Local Government: A Case Study of Nakaseke District.
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Date
2016-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, bachelors degree in Supplies And Procurement Management
Abstract
T'he researcher was interested in investigating on contract management and
service delivery on local government. The researcher used a descriptive and
case study design where by both quantitative and qualitative approaches in
data collection were used. This research study involved employees of Nakaseke
district working in different sections ranging from the procurement manager,
procurement officers, accountants, internal and external auditors of Nakaseke
district who had knowledge about contract management and service delivery
and were totaled to 70 people. The researcher used Slovene's Formula to come
up with appropriate sample size to be used in the study and sample size of 60
respondents was selected to participate in the study. The researcher used the
questionnaire which helped him in collecting data. The researcher's findings
were that contract management affect service delivery in local government and
where majority of the respondents agreed totaling to 58.3%, of respondents
representing and the implication was that contract management affect service
delivery in local government evidenced by the majority respondents who
agreed. The researcher's conclusion was that contract management affects
service delivery in local government since it helps to reduce costs and improve
financial and operational performance of the organizations which enhances
public services delivery provided by governments (local, municipal, or large scale)
to the public. The researcher's recommendations were that local
government should encourage innovation and receptiveness to change to reflect
new circumstances in contract management. Contract managers should always
request suppliers to improve their performance, and incentives, used
appropriately and encourage them to improve. Specifications should always the
set by the local government procurement officers in liaison with the user
department in order to ensure that the service provider meets its needs or a
perform as expected or use output-based specification where the supplier lS
given scope to propose solutions to an expected and known end result.
Description
A Research Report Submitted to the College of Economics and management In Partial Fulfillment of the Requirements the Award of a Bachelor's Degree in Supplies and Procurement Management of Kampala International University
Keywords
Contract Management, Service Delivery, Local Government