Conflict resolution strategies and employee performance in Kampala Capital City Authority, Uganda
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Date
2019-12
Authors
Journal Title
Journal ISSN
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Publisher
Kampala International University, College of Humanities and Social Sciences
Abstract
This study investigated the effect of conflict resolution strategies on employee performance in
Kampala Capital City Authority (KCCA). The following objectives guided the study: i) to
establish the effect of negotiation as a conflict resolution strategy on employee performance in
KCCA; ii) to establish the effect of third party intervention as a conflict resolution strategy on
employee performance in KCCA; and iii) to establish the effect of compromise as a conflict
resolution strategy on employee performance in KCCA. This study adopted descriptive crosssectional
survey design. The target population was 498 participants and the sample was 222
respondents. The study used simple and purposive sampling technique. The main research
instruments included: questionnaires and interviews. Data was analyzed using frequency and
percentage tables, mean and standard deviations, and linear and multiple regression analysis.
The study made the following conclusions: The study revealed that Negotiation significantly
affects employee performance at KCCA due to the use of win-win, and win-lose strategy that
enables employees to amicably address their grievances successfully to their
satisfaction(Adjusted R Square=0.079, p=0.00). In addition, the study revealed that Third party
intervention significantly affects employee performance at KCCA due to the involvement of the
third party whom the conflicting parties are well acquainted with hence the best way of resolving
conflicts (Adjusted R Square=0.173, p=0.00). Similarly, the study also revealed that
Compromise significantly affects employee performance at KCCA because the compromise
strategy of conflict resolution is the easiest and cheapest means of solving a conflict (Adjusted R
Square=0.243, p=0.00).Therefore the study concluded that conflict resolution has significant
effect on employee performance. Thus the study made the following recommendations: KCCA
management should adopt the use of negotiation so as to address issues that can lead to conflicts
before they break open. KCCA management should adopt the use of third party intervention as a
form of conflict resolution strategy. The management of KCCA should also encourage the use of
compromise as a conflict resolution strategy. Contribution to Knowledge: Several studies have
been done in the area of conflict resolution and employee performance but with mixed results,
e.g. studies by Olang (2017); Ajike et al., (2015); Awan and Saeed (2015); Toku (2014).
However, the current study adds to the body of knowledge that three different types of conflict
resolution strategies, that is, negotiation, third party intervention, and compromise all have
significant influence on employee performance, with compromise strategy providing the greatest
evidence of improvement in employee performance.
Description
A thesis submitted to the college of economics and management in partial fulfillment of the requirement for the award of the degree of masters of Arts in Human Resource Management at Kampala International University
Keywords
Conflict resolution strategies, Employee performance, Kampala Capital City Authority, Uganda