Management of contracts and service delivery: a case study of ministry of defense, Juba
| dc.contributor.author | Madit, Makeny | |
| dc.contributor.author | William | |
| dc.date.accessioned | 2020-07-24T12:25:30Z | |
| dc.date.available | 2020-07-24T12:25:30Z | |
| dc.date.issued | 2014-06 | |
| dc.description | A dissertation submitted to the College Of Humanities And Social Sciences in partial as fulfillment of the requirements for the Award of Bachelor’s Degree in Public Administration Of Kampala International University | en_US |
| dc.description.abstract | The study was focused on contracts management and service delivery in the ministry of defense in the republic of South Sudan. It was guided by four objectives which included to identify the innovation strategies being planned and implemented by the ministry of defense in order to improve service delivery, to examine the methods used to ensure compliance to the terms of the contracts by the ministry of defense, to examine the impact of these contracts of services and to analyze the challenges that the ministry faces in its aim to attain its contractual obligations. The research methodology was by quantitative research and this involved carrying out a research within a given sample population of 40 respondents. The questionnaires were supplied to the respondents and the results were obtained and computed appropriately in accordance with the field data research. In the analysis, the findings of the research were based on the four objectives. The relationship between contract management and service delivery was carried out on the prospective consideration of the statistical results. Majority of the respondents indicated that innovation is an important factor in contract management and this directly related to the levels of performance within the ministry and the mainstream operational framework. The impacts of the contract on service delivery were found to be appropriately useful and it implied it was an important factor that necessitated better relationship between contract management and service delivery. Challenges relative to service delivery were observed and important understanding of accountability an skill management were found to be factors that influence contract management. Based on these findings, it was concluded that contractual obligations could be fully integrated into the mainstream operational framework within the contract management environment. The study however reached a few recommendations regarding the project establishment. Important contractual administration and service delivery management should be established appropriately. Further research in this field should include developing closer policies necessary to improve both the contract management and service delivery considerations in South Sudan. | en_US |
| dc.identifier.uri | http://hdl.handle.net/20.500.12306/11238 | |
| dc.language.iso | en | en_US |
| dc.publisher | Kampala International University, College of Humanities and Social Sciences | en_US |
| dc.subject | Service delivery | en_US |
| dc.subject | Contracts | en_US |
| dc.subject | Juba | en_US |
| dc.title | Management of contracts and service delivery: a case study of ministry of defense, Juba | en_US |
| dc.type | Other | en_US |