Browsing by Author "Maymuna, Abdulkadir Mohamed"

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    Information system adoption and performance, in selected private telecommunication companies in Bosaso, Puntland, Somalia
    (Kampala International University, College of Economics and Management, 2014-08) Maymuna, Abdulkadir Mohamed
    This study was based on the adoption of information systems and performance of telecommunication companies in Bosaso, Puntland, Somalia. The study was based on the following objectives; to determine the level of Information System adoption in selected private telecommunication companies in Bosaso, Puntland, Somalia, to determine the level of performance in selected private telecommunication companies in Bosaso, Puntland, Somalia and finally to determine whether there is a relationship between the level of information system adoption and performance in selected private telecommunication companies in Bosaso, Puntland, Somalia. The study employed descriptive correlational design; data was collected using researcher devised questionnaires were used to collect data from sample population size 170 using purposive and systematic random sampling. Pearson correlation (r) was used to establish the relationship between adoptions of information system and performance in selected private telecommunication companies in Bosaso, Puntland, Somalia. The study found that, the use of information system services which the telecommunication companies have adopted in a large extent has improved its performance. Some of the ways in which information systems have improved efficiency in the departments include; increased productivity and efficiency; faster processing of Customers hence greater customer satisfaction;From the study findings the study concludes that information systems and communication technology which includes communication networks, mobile phone technology, and handheld devices such as iPads and Internet applications positively influence the performance of the private telecommunication companies in Somalia to a large extent. From the findings the study recommends that; the telecommunication companies industry should make use of information systems that have been put in place; various products must be presented to this industry meaning that information systems security must not be compromised at all cost, products to curb fraud and money laundering should be put in place and always safe guard all the processes from interference from the terrorist.