Browsing by Author "Sserunkuma, Alex"

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    Impact of quality management on the competitiveness of organisations :the case study of roofings Uganda Limited-Lubowa
    (Kampala International University, College of Economics and Management, 2010-07) Sserunkuma, Alex
    The study examined the impact of Quality management on organizational competitiveness; the case study of Roofings Limited (Lubowa) The objects of the study were: 1) To determine the impact of customer focus (value & satisfaction) on organisations' competitiveness 2) To assess the impact of training on waste reduction and productivity 3) To establish the impact continuous improvement on product/service quality The research was principally descriptive involving both qualitative and quantitative techniques of data analysis. Simple random sampling techniques were also used to select respondents for the study and a total of 30 respondents took part in the study. The main instruments for data collection were basically questionnaires and also face to face interviews were also conducted. Data collected using questionnaires and a structured interview guide was analyzed using frequency counts in form of percentages and was later tabulated to determine the level of significance. The findings. of the research showed that the Roofings Limited in her bid to maintain her customer base and compete positively in a volatile market environment, integrates quality in all the different functional areas that are associated with the production process, including suppliers, sales, production and services to drive forward the concept of continuous improvement. Analysis of findings reveals a positive relationship among the variables in as far as quality and competition is concerned. IX :C 4 »===< WW¥4 iiAEUC The researcher recommends among others things that it is important that Roofings Limited develops a comprehensive Total Quality Management strategy which embraces . all areas of the organisation. The adoption of a comprehensive approach to quality should viewed as the foundation upon which the culture and structure of the organisation is built. A comprehensive approach to Total Quality Management will ensure that quality becomes identical with each activity the organisation undertakes. Roofings Limited should build a comprehensive quality strategy that does not allow complacency to dilute the effectiveness of their Total Quality Management philosophy. Measures should be taken to ensure that Roofings Limited keeps pace with all developments in the area of quality management