Impact of quality management on the competitiveness of organisations :the case study of roofings Uganda Limited-Lubowa
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Date
2010-07
Authors
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Journal ISSN
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Publisher
Kampala International University, College of Economics and Management
Abstract
The study examined the impact of Quality management on organizational
competitiveness; the case study of Roofings Limited (Lubowa)
The objects of the study were:
1) To determine the impact of customer focus (value & satisfaction) on
organisations' competitiveness
2) To assess the impact of training on waste reduction and productivity
3) To establish the impact continuous improvement on product/service quality
The research was principally descriptive involving both qualitative and quantitative
techniques of data analysis. Simple random sampling techniques were also used to
select respondents for the study and a total of 30 respondents took part in the study.
The main instruments for data collection were basically questionnaires and also face to
face interviews were also conducted. Data collected using questionnaires and a
structured interview guide was analyzed using frequency counts in form of percentages
and was later tabulated to determine the level of significance.
The findings. of the research showed that the Roofings Limited in her bid to maintain
her customer base and compete positively in a volatile market environment, integrates
quality in all the different functional areas that are associated with the production
process, including suppliers, sales, production and services to drive forward the
concept of continuous improvement. Analysis of findings reveals a positive relationship
among the variables in as far as quality and competition is concerned.
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The researcher recommends among others things that it is important that Roofings
Limited develops a comprehensive Total Quality Management strategy which embraces . all areas of the organisation. The adoption of a comprehensive approach to quality
should viewed as the foundation upon which the culture and structure of the
organisation is built.
A comprehensive approach to Total Quality Management will ensure that quality
becomes identical with each activity the organisation undertakes. Roofings Limited
should build a comprehensive quality strategy that does not allow complacency to
dilute the effectiveness of their Total Quality Management philosophy. Measures should
be taken to ensure that Roofings Limited keeps pace with all developments in the area
of quality management
Description
A research report submitted to the School of Business and Management in partial fulfillment of the requirements for the Award of a Bachelor's Degree in Business Administration of Kampala International University
Keywords
Quality, Management, competitiveness, organisations