Appraisal System and Institutional Productivity:
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Date
2008-07
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Humanities and Social Sciences
Abstract
The research was mainly to examine appraisal system and institutional productivity in
Stanbic Bank Limited ( Wandegeya Branch)
The objectives were to identify the methods of Appraisal, Hurdles in the appraisal system
and appraisal factors in the Stanbic Bank (Wandegeya Branch.)
From the study findings it was revealed that call satisfaction survey, multi-rater method
are appraisal methods in Stanbic Bank.
It was also revealed from the findings that inappropriate final judgment, delay in feed
back, leakage of information were some of the hurdles in the appraisal system.
Response to the appraisal development plan (PDP), ability to deliver bad news criticizing
weak performance were appraisal factors considered during the appraisal system.
Recommendations were made which included:
The encouragement of 360 evaluation/appraisal system which involved the views of
stake holders outside the bank for instance customers.
Another recommendation was to award appraisal duties to appraisers who have
enough job knowledge on the job being evaluated.
Final internal evaluation was recommended instead of sending appraisal reports to the
Head Office at Crested Towers or the Mother Bank Standard Bank in Johannesburg
for final judgment.
Description
A Research Report Submitted To the School Of Business and Management in Partial Fulfillment for the Requirement of a Ward of a Bachelor of Human Resource Management of Kampala International University
Keywords
Appraisal System, Institutional Productivity, Stanbic Bank Uganda