Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.12306/10636
Title: Impact of customer complaint on service delivery in selected hotels in Kampala-Uganda:
Other Titles: A Case Study of Kampala Serena Hotel
Authors: Magume, Lajabu
Keywords: Customer complaint
Service delivery
Issue Date: Sep-2017
Publisher: Kampala International University, College of Humanities and Social Sciences
Description: A dissertation submitted to the faculty of applied economics and management sciences in partial fulfillment of the requirement for the award of Bachelor's Degree in tourism and hotel management of Kampala International University
URI: http://hdl.handle.net/20.500.12306/10636
Appears in Collections:Bachelor of Tourism and Hotel Management

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