Impact of customer complaint on service delivery in selected hotels in Kampala-Uganda:
dc.contributor.author | Magume, Lajabu | |
dc.date.accessioned | 2020-07-23T09:27:21Z | |
dc.date.available | 2020-07-23T09:27:21Z | |
dc.date.issued | 2017-09 | |
dc.description | A dissertation submitted to the faculty of applied economics and management sciences in partial fulfillment of the requirement for the award of Bachelor's Degree in tourism and hotel management of Kampala International University | en_US |
dc.identifier.uri | http://hdl.handle.net/20.500.12306/10636 | |
dc.language.iso | en | en_US |
dc.publisher | Kampala International University, College of Humanities and Social Sciences | en_US |
dc.subject | Customer complaint | en_US |
dc.subject | Service delivery | en_US |
dc.title | Impact of customer complaint on service delivery in selected hotels in Kampala-Uganda: | en_US |
dc.title.alternative | A Case Study of Kampala Serena Hotel | en_US |
dc.type | Other | en_US |