The contribution of electronic banking to the performance of Stanbic bank
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Date
2015-05
Authors
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Journal ISSN
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Publisher
Kampala International University, College of Economics and Management
Abstract
The purpose of this study is the contribution of e-banking to the performance of stanbic Bank
Kampala branch. The reason of this study is to examine the various services provided through
e-banking at Stanbic bank, to determine the contribution of e-banking to the profitability of
Stanbic bank Limited Kampala Branch, to establish the relationship between e-banking and
financial performance of Stanbic Bank.
In this study qualitative and quantitative descriptive research design and correlation
surveywas used inanalysing and acquiring clear information which was later used to grade
the variables of the study. The researcher sampled 84 respondents which comprised of both
male and female of which assistant manager. low level manager. middle level manager and
the majority where customers answered questions. For the purpose of gathering all the
necessary data the researcher used interviews. questionnaires. literature analysis to obtain the
data.
The study findings indicate that stanbic bank Kampala branch provide vanous e-banking
services but should make improvements in the mobile banking facility to achieve more
success in e-banking. In the detennining it's contribution ( e-banking) to financial
performance. electronic banking is highly effective but there should be increased customer
access to it because it's still low. and finally the relationship between e-banking and financial
performance is revealed that there is a strong positive relationship.
The researcher therefore recommends that. policy makers should consider e-banking in the
formulation of policies governing the banking institution because of the technological
development and the expected switch from physical branch network. E-banking is being used
to improve financial operations in commercial Banks and stanbic bank should continue using
and adopting new modes of e-banking in their operations.
Description
A research report submitted to the department of Business Administration Studies, in partial fulfillment of the requirements for the Award of Bachelors of Business administration Studies of Kampala International University
Keywords
Electronic banking, Uganda