Bachelor of Business Administration (BBA)

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    Customer service and Maintenance in organization case study: shell Uganda limited
    (Kampala International University, College of Economics and Management, 2022-04) Adam, Abdelaziz Abaker Khir
    This report focuses on the relationship between customer service strategy and customer retention in organizations. The study first broadly reviews the concepts of customer service and customer retention. Against the hypothesis that customer service is the key driver of customer retention, the study highlights the key components of customer service and how each of these components enhances customer retention in organizations. A review of existing Literature and analysis of works from journals, textbooks, published studies, internet and previous research reports reveals that indeed there is a positive correlation between customer service and customer retention in most sales and service organizations. However, this study furthers existing literature by introducing a third dimension of the further linkage between customer service and customer retention, and how this affects organizational profitability. The research findings confirm that there is a relationship between customer service and customer retention although customer service is not the only driver of customer retention. The findings also confirm that customer retention can be a key driver of company profitability given the right customer service and retention strategies. The study builds a business case for adopting optimal customer services strategies that can lead to customer retention and sites several examples of world class organization whose success has been built on the hallmark of customer service. The study recommends that in an error of technological flux, which has led to little product differentiation, organizations can only offer differentiation through quality customer service. The study concludes that in future Customer Service will be the hallmark of successful organizations.
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    Organization development interventions and employee performance in Tawfiiq Company at Bosaso Puntland Somalia
    (Kampala International University: College of Economics and management, 2021-08) Ali, Mohamed; Ahmed
    The study sought to examine the relationship between of organization development intervention on employee performance in Tawfiiq Company in Bosaso Puntland Somalia, with the following Objectives of the study i) to establish the relationship between training and employee’s performance in Tawfiiq Company in Bosaso Puntland Somalia, ii) to examine the relationship between job mentoring and employee performance in Tawfiiq Company in Bosaso Punt land Somalia and iii) to assess the relationship between job rotation and employee performance in Tawfiiq Company in Bosaso Puntland Somalia. This study employed a descriptive cross-sectional survey design. The study target population of 160 employees of Tawfiiq Company, However from this a population a sample of 113 selected employees from Tawfiiq Company was considered. This minimum sample size was computed using the Morgan and Krejcie (1970) table for determining sample size from a given population as cited in Amin (2013). Self-administered questionnaires were used in the study so as to make sure that questionnaire reaches the intended respondents. Section A includes demographic characteristics; section B included organization development and employee performance in Tawfiiq Company. From the data gathering and interpretation of results the study findings from objective one of the study revealed a positive relationship between training and employee’s performance in Tawfiiq Company in Bosaso Puntland Somalia, more so objective two the findings of the study indicated a positive significant relationship between job mentoring and employee’s performance in Tawfiiq Company in Bosaso Puntland Somalia and objective three the findings of the study revealed that a positive significant relationship between job rotation and employee’s performance in Tawfiiq Company in Bosaso Puntland Somalia. Based on the empirical findings from the study, it is concluded that, Job rotation, job mentoring and Job training affect the employees’ job performances positively, significantly and favourably in businesses. The recommend that job training should be enhanced through induction and orientation of new employees should be given priority. In addition, performance appraisal criteria should be used as a major mechanism of identifying training needs assessments, and other factors needed to be in harmony for the staff performance to go on smoothly. Secondly, the study recommend the management to prepare an effective job mentoring scheme for employee performance through preparing an environment for employees which lead to social interaction coupled with exchange of knowledge in an organizational framework to boost staff morale for group activities. Thirdly, job rotation need to be developed were motivational systems should be determined for implementing job rotation policy; payment processes should also be performed based on performance and particularly learning diverse skills in motivational systems. Finally in contribution to the knowledge of study this research is not exhaustive. It has only added vital value to the existing researches, because as time changes and technological development improves, more researches will be needed to adjust to the changes. Therefore, investigating on the influence of job rotation on performance by considering skill variation and job satisfaction of both private and public organizational efficiencies should not be left behind.
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    The effects of computerized accounting on performance of Government Ministries of Tanzania: case study Ministry of Infrastructure Development
    (Kampala International University: Collage of Economics and management, 2009-06) Katagira, Vicent
    This research was about the effectiveness of computerized accounting, a research which was conducted at ministry of infrastructure development, as a case study. The main objective of this study was to examine the effectiveness of computerized accounting at Ministry of Infrastructure Development, by examining the procedures, designs and methods followed by this organization from the early stages of implementing, controlling and finally comparing the projected results with the actual results. The sampling procedure used is simple random sampling where by total number of sampling are 20 people. Research technique used both qualitative and quantitative where by qualitative used words collecting and analyzing data while quantitative used numerical methods especially in accounting. The data collected by using observation, interview, questionnaires and documentation. Analysis of data done by table and percentages. The study revealed that at the ministry there is effectively computerized accounting although there are some activities still done manually
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    The effect of record keeping on financial performance of small scale enterprises: a case study of Shalom Enterprises
    (Kampala International University: College of Economics and management, 2011-06) Nabulime, Angella
    The study focused on record keeping, its nature and forms in relation to small scale enterprises particularly determining the problems faced by those small scale enterprises operating without or with poor record keeping systems. The study was carried out with an aim of establishing the relationship between record keeping and financial performance of small scale enterprises. To obtain the following goals, we set the appropriate objectives that resulted into the research questions. The study seemed significant as portrayed in the findings and the basis for future expounded research. Data was obtained using both primary data and secondary data. It is basically a field based research relying on primary and secondary sources of information. The researcher edited the data collected to ensure that the information received from respondents was accurate and consistent. The researcher analyzed the data using the qualitative and quantitative methods. Findings indicate that the enterprise which lack or with poor record keeping systems have operational control problems reflected m their poor performance. The study also revealed that few of these enterprises operate computerized record keeping systems and manual systems in place are generally inadequate and poor in most cases. Recommendations towards means of improving record keeping systems were suggested and emphasis was particularly laid on developing competencies to enhance the quality of record keeping with specific focus on type, adequacy and updated-ness of records kept.
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    The effect of working capital management small scale enterprises in Uganda: a case study of Uganda Investment Authority
    (Kampala international international: College of Economics and management, 2006-07) John, Bosa
    The study investigated the effect of working capital management on performance of small scale enterprises in Uganda. It was undertaken by revietving theoretical and empirical literature on working capital management (WCM) and performance of small enterprises. The study employed annual secondary data on Ugandan small scale enterprises (SSEs) covering the period 2002-2006. Empirical findings indicated that many SSEs do not have in place proper (WCM) policies and as such their performance remains 1ovv. The study also showed that apart from WCM, taxation and interest rates affect the performance of SSEs in Uganda, i.e there is a negative correlation and interest rates on one hand and performance of SSEs on the other hand, accordingly, in the case of Uganda, there is a need to improve the performance of SSEs. For SSEs to achieve this there is need to implement proper WCM policies. Moreover, lending institutions need to introduce schemes that would enable SSEs to acquire funding at lower interest rates and lastly the present income tax system in Uganda should be made more responsible to small scale enterprises