E-banking and financial performance of commercial banks in Uganda:
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Date
2014-12
Authors
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Journal ISSN
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Publisher
Kampala International University, College of Economics and Management
Abstract
The research repo1i is about e-banking and financial performance of commercial banks in
Uganda, with a case study of bank of Africa Kabalagala branch. Its objectives were to examine
the different types of e-banking used by Bank of Africa Kabalagala branch; to examine the effect
of internet banking on the financial performance of commercial banks with a case study of Bank
of Africa, Kabalagala branch; and to establish the relationship between internet-banking and
financial performance of commercial banks with a case study of Bank of Africa, Kabalagala
branch.
The researcher used a cross sectional survey design basing on the use of qualitative and
quantitative approaches that were adopted to establish the effect of e-banking and financial
performance of commercial banks in Uganda. The sample size that was selected was a total of 67
respondents.
The findings of the study showed the difference between adopters and non-adopters of Ebanking
with respect to demographic factors such as age, income, education, marital status,
occupation status, and gender; and with respect to their perceptions towards E-banking such as
relative advantage, complexity, perceived risk, and perceived cost of E-banking, and determining
the factors influencing the probability of adopting E-banking.
It is concluded that there is a significant difference between adopters and non-adopters of Ebanking
with respect to four demographic factors including age, income, education, and
occupation; while there is no significant difference between adopters and non-adopters of Ebanking
with respect to the demographic factors of marital status and gender.
After a review of the findings and conclusion, it is recommended that the bank should endeavor
to minimize the costs associated with E-banking. It should not charge fees for similar banking
services that are free-of-charge in the physical world. It was also recommended that the bank
should therefore install security features such as encryption devices, which safeguard sensitive
customer infonnation. Finally, the bank should therefore aim to make its E-banking services as
simple and easy to use as possible so that customers do not perceive them as being complicated
or difficult to use.
Description
A report submitted to the college of Economics and Management in partial fulfillment of the requirements for the Award of a Bachelor's Degree in Business Administration of Kampala International University
Keywords
E-banking, Financial performance, Commercial banks, Uganda