Managing workforce diversity and organization's performance case study of Famy Auto Spares Ltd. Kenya
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Date
2010-06
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Kampala International University, College of Economics and Management
Abstract
This study investigated whether managing diversity of workers in Famy auto spares
limited is beneficial to its performance. The definition of managing diversity for this
study was defined as the process of creating an effective environment for all employees
to work and develop while organization performance was defined as the rate of turn
over to retain workers, profits made annually and ability to pay dividends and expand.
The study particularly sought to find ways of improving management of diversity, the
study was conceived due to organizations not being able to manage the diversity of
their workforce forcing them to be assimilated to the majority group of the workforce.
Conducted through both qualitative and quantitative research designs, data was
collected in May 2010 using questionnaires, document analysis and interviews from 75
staff selected from 150 staff randomly selected from accessible population. The data
was analyzed through content analysis and statistical analysis and presented in tables
and figures. The study established that majority employees think there is a relationship
between managing workforce diversity and organization performance, workforce
diversity leads to segmented communication and top managers should be committed to
managing diversity. The study concluded that workforce diversity can be beneficial to
an organization if effectively managed. The study recommends that top managers
should be more involved in managing diversity and communication in organizations with
diverse workforce should be effective to reduce segmented communications.
Description
Dissertation is submitted to the faculty of Business and Management, Kampala International University in Partial Fulfillment of the Award of a Bachelor’s Degree in Human Resource Management
Keywords
Workforce diversity, Organization's performance, Kenya