The role of commercial banks on the performance of small scale businesses in Uganda: a case study of Barclays bank, Kampala branch Kampala-Uganda
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Date
2011-06
Authors
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Publisher
Kampala International University, College of Economics and Management
Abstract
The study sought to establish the role of commercial banks on the performance of small scale Businesses and was driven by three objectives. These were; to establish the relationship Between Barclays Bank and the performance of small scale businesses, to identify the Challenges facing Barclays Bank in trying to improve the performance of small scale Businesses of their customers and how they could be, and to find out the roles played by Barclays Bank on the performance of small scale businesses in Kampala. To achieve these objectives, the researcher sampled fifty (50) respondents from Barclays Bank. The research was guided by three research questions. The first research question sought to find out how Barclays Bank would help its customers to improve the performance of these small scale businesses, the second question sought to find out the problems faced by Barclays bank and the measures to solve these problems, and the third research question sought to find out the services Barclays Bank provides to its customers such as those operating small scale businesses in Kampala. The findings revealed that; many small scale businesses have not fully benefited from the services provided by Commercial banks such as high interest rates charged by the commercial banks, difficulty in accessing the services provided by commercial banks, high levels of illiteracy among others limited the customers or owners of small scale businesses from fully benefiting from these Commercial banks most especially Barclays These challenges faced by the small scale businesses has limited them to obtain funds in tenns of loans which they could have used to improve on their investments and performance hence resulting to the poor performance and collapse of many small scale businesses operating in Kampala and other parts of the country. There is need for the government, owners of small scale businesses and the management of the commercial banks such as those from Barclays bank to work hand in hand so as to efficiently solve the numerous problems that being faced by all these parties so as to improve on their performance to reap a better result.
Description
A research dissertation submitted to the College of Economics and Management in partial fulfillment of the requirements for the award of a Bachelors Degree in Business Administration of Kampala International University
Keywords
Commercial banks, Small scale businesses, Barclays bank, Uganda