Management of contracts and service delivery: a case study of ministry of defense, Juba
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Date
2014-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Humanities and Social Sciences
Abstract
The study was focused on contracts management and service delivery in the ministry of
defense in the republic of South Sudan. It was guided by four objectives which included
to identify the innovation strategies being planned and implemented by the ministry of
defense in order to improve service delivery, to examine the methods used to ensure
compliance to the terms of the contracts by the ministry of defense, to examine the
impact of these contracts of services and to analyze the challenges that the ministry faces
in its aim to attain its contractual obligations.
The research methodology was by quantitative research and this involved carrying out a
research within a given sample population of 40 respondents. The questionnaires were
supplied to the respondents and the results were obtained and computed appropriately in
accordance with the field data research. In the analysis, the findings of the research were
based on the four objectives. The relationship between contract management and service
delivery was carried out on the prospective consideration of the statistical results.
Majority of the respondents indicated that innovation is an important factor in contract
management and this directly related to the levels of performance within the ministry
and the mainstream operational framework. The impacts of the contract on service
delivery were found to be appropriately useful and it implied it was an important factor
that necessitated better relationship between contract management and service delivery.
Challenges relative to service delivery were observed and important
understanding of accountability an skill management were found to be factors that
influence contract management. Based on these findings, it was concluded that
contractual obligations could be fully integrated into the mainstream operational
framework within the contract management environment. The study however reached a
few recommendations regarding the project establishment. Important contractual
administration and service delivery management should be established appropriately.
Further research in this field should include developing closer policies necessary to
improve both the contract management and service delivery considerations in South
Sudan.
Description
A dissertation submitted to the College Of Humanities And Social Sciences in partial as fulfillment of the requirements for the Award of Bachelor’s Degree in Public Administration Of Kampala International University
Keywords
Service delivery, Contracts, Juba