Employee welfare services and job performance in airtel Kampala Uganda
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Date
2018-10
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management
Abstract
The study investigated examined the effect of employee welfare services on job performance
in Airtel Kampala Uganda. It had four specific objectives which included; to examine the
effect of medical services on job performance in Airtel Kampala Uganda, to determine the
effect of canteen services on job performance in Airtel Kampala Uganda, to assess the effect
of transport services on job performance in Airtel Kampala Uganda and to establish the
effect ofhousing services on job performance in Airtel Kampala Uganda.
A descriptive cross-sectional survey research design was adopted with both qualitative and
quantitative approaches. Amin (2005) pronounces that a descriptive cross-sectional survey
research design is a research plan that is concerned with systematic description of the
characteristics of an event, place, population or item being studied at a given time. This study
is cross-sectional because the researcher intends to pick a cross-section of respondents over
short period of time and follow up of the respondents were not necessary. A survey has been
chosen because it allowed the researcher to get a detailed description of the effect of welfare
on the performance of employees in Airtel Uganda. The statistical package was used for
analysis of data in this study. Different statistical techniques were used namely: Data on
profile of respondents were analyzed using simple frequencies and percentage distributions.
The findings indicated that medical services significantly affect job performance in Airtel
Kampala Uganda. This effect therefore implies that medical services as an employee welfare
service system contributes to job performance in Airtel Kampala Uganda. It was concluded
that there is a positive significant effect of medical services on job performance in Airtel
Kampala Uganda. The research recommended Airtel Uganda to increases its medical
allowances to its employees and also should have better medical facilities that can handle
emergencies once they arise. In doing this, Airtel will motivate her employees and this will
reduce on employee turnover rate.
Description
A research thesis submitted to the College of Higher Degrees and Research Kampala International University in partial fulfillment of the requirements for the Award of Master of Business Administration Degree in Management of Kampala International University Kampala, Uganda
Keywords
Employee, Welfare services, Job performance, Airtel Uganda