Causes of Stress among the Workers of Entebbe International Airport (EIA) A case study of the Directorate of Airports and Aviation Security-Civil Aviation Authority Uganda.

Abstract

The study was carried out at the Directorate of Airports and Aviation Security (DAAS) which is one of the five departments under the Civil Aviation Authority an organization managing Entebbe International Airport and other up-country airfields in Uganda. The objective of the study was to investigate the causes of stress among the Employees of Entebbe Intemational Airport (EIA). The researcher involved 100 respondents out of which 60 were male and 40 female. These were selected from two out of the seven sections of the Directorate of Airports and Aviation Security (DAAS) using purposeful random sampling technique. The investigator also employed the quantitative survey research design where both questionnaires and interviews were used to collect data. Results showed that different people perceived stress differently. Majority of respondents agreed that organizational factors, role ambiguity, and lack of locus of control were responsible for causing stress at the work place. Respondents also agreed that stress can result into psychosocial, psychological and physiological consequences The study generally revealed that stress is a phenomenon yet to be understood. The respondents suggested that if organizational factors can be controlled, then stress can be reduced among the employees ofEntebbe Intemational AirpOii (EIA). The study recommended that organizations design and manage work in a way that avoids common risk factors for stress and prevent as much as possible foreseeable problems; it also recommended that employers put in place a policy for the management of workers health; and that government should give full mandate to trade unions, finance their activities and ensure that all employees are unionized as a measure to protect and improve the well-being of workers so that work stress related disorders can be reduced.