Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.12306/4020
Title: The e impact of employee motivation on service delivery in public institutions: a case study of President’s Office Public Service Management -Tanzania
Authors: Alois, Donath
Keywords: Employee motivation on service delivery
Public institutions
President’s Office Public Service Management -Tanzania
Tanzania
Issue Date: Sep-2009
Publisher: Kampala International University,school of Postgraduate studies and research
Abstract: The purpose of this study was to describe the importance of certain factors in motivating employees in Presidents’ Office Public Service Management. Specifically, the study was intended to describe the ranked importance of some motivating factors and their impact on service delivery, job security, interesting work, working conditions, wages, promotions, growth in the organization and full appreciation of work done. The specific objectives of the study were to assess the quality of service rendered by the Presidents Office Public Service Management, to identify the motivating factors of employees in Presidents’ Office, Public Service Management, to identify the constraining factors to quality of service delivery in Presidents’ Office Public Service Management and to explore the strategic policy options to improve service delivery by the Presidents’ Office Public Service Management. The literature reviewed indicated what various scholars had written about motivation and how it affects employee performance, however, none of the scholars had written about the impact of motivation on service delivery in the Presidents’ Office Public Service, which gap was filled by this study. The methodology used in this study was both qualitative and quantitative and the use of questionnaires was the major tool of data collection. The relationship between various motivating factors and service delivery was measured by using Pearson’s correlation coefficient. The findings revealed that there is no single magical formula for motivating employees. Many factors affect a given employees motivation to work and therefore improve service delivery. And of course, not all employees are motivated by the same values, needs, desires, or wants. Some employees are motivated by the approval of others, some by overcoming challenges, while others are motivated by high pay as well as good working relationship. Basing on the findings of the study, the researcher recommended that there is need for employers to identify the motivating factors for employees since different employees are motivated differently. However, there is need for increase in pay, train employees, improve working condition and working relation among workers, as well as enhancing job security since these variables are very important motivating factor.
Description: A thesis submitted to the School Of Postgraduate Studies And Research in partial fulfillment of tile requirements for the award of the Degree of Master of Development Administration and Management of Kampala International University
URI: http://hdl.handle.net/20.500.12306/4020
Appears in Collections:Master of Development Administration and Management

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