The effects of Auto Teller Machines (ATMS) and service delivery in Uganda Commercial Banks. the case study of Stanbic Bank Lira Branch
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Date
2012-09
Authors
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Publisher
Kampala International University, College of Economics and Management
Abstract
This study was carried out to establish the effects of Auto Teller Machines (ATMs) and service delivery in Banks in Uganda. It was carried out from Stanbic Bank Lira Branch.
Data was collected mainly through the use of interviews, questionnaires and
observations. The study involved a total of 40 respondents, 10 staff members, 27 clients
of the bank, 3 Supervisors; these were all involved in the bank’s activities at different
levels.
The study found out that Auto-Teller Machines has prominent effects among the workers
and customers during the banking system. Like in saving time, documentary review
such as ; recalling clients’ account numbers, retrieving lost information and in the use of
ATMs by clients.
It was concluded that the Auto-Teller Machines has significant control of banks, despite
the workers and clients have benefitted a lot from the process that is; in enhancing service
delivery. Ranging from reduced time wastage, client self service with the help of ATMs,
trapping counterfeit money and offering a 24 hour depositing and withdrawing services
which contributes to economic growth towards the development of financial institutions.
Finally, a number of recommendations and areas for further research were suggested as
presented in Chapter Five.
Description
A dissertation submitted to the Department Of Business Administration as a partial fulfillment of the requirements for the award of the degree of Bachelor Of Business Administration of Kampala International University
Keywords
Auto Teller Machines (ATMS), Service delivery, Uganda, Uganda Commercial Banks, Stanbic Bank, Lira Branch