Effects of mobile money on mobile money operators in makindye division kampala, uganda; a case study of airtel, kabalagala branch:
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Date
2019-07
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Kampala International University. College of Economics & Management
Abstract
The purpose of the study was to assess the effect of mobile money tax to mobile money users in
Uganda in accordance to Airtel Uganda Kabbalagala perspective.
The study was based on three specific objectives; to determine the effect of mobile money tax to
‘he Airtel Company, to examine the effect of mobile money tax to the mobile money customers in
kabalagala and to establish the effect of mobile money tax to mobile money Agents in
kabalagala It was based on a cross sectional descretive survey design basing on the use of
qualitative and quantitative approaches those mobile money operators in Makindye division,
4irtel Uganda Kabbalagala. Simple random sampling and purposive sampling techniques were
ised in the study. Questionnaires were used to collect primary and secondary sources of data
‘I~om 50 out of 60 respondents, using simple random sampling. Data analysis was done using
~‘FSS~frequencies, Finally the report looked at the study results and gave the discussion ofeach
?nding. Therefore, here, data analysis, procedures and response rate are focused on.
~hen the findings according to objective one revealed that high taxes paid by mobile money
perators reduce their profits which had a negative effect on the Mobile money company in
~.‘Iakindye division Kabalagala branch with 68% ofrespondents who strongly agreed and 20%
igreed. According objective two, the positive effect ofMobile money reduces financial pains and
lifficulties in making payment indicate that customers are convinced with Cash flow
~ianagement thus the credit management and have greatly increased overtime by response of
~8% and there are suggestions with mobile money, the poor have a simple and safe way to save
“money for future healthcare costs and has greatly increased overtime by 59%.According to
~bjective three, on average of the effect of mobile money to agents is that they face the problem
ffraud by the customers in Airtel money Kabalagala branch in Makindye Division Kampala
)istrict a negative effect that mobile money agents have no security in their operation of their
services to customers and the findings over 73% levels of agreement on the areas provided /
tidied or selected and those who agreed with 15%. Having gone through this topic, it was
reasonable to conclude that mobile money is increasingly becoming a critical part of the
action economy. It also serves as a source of government revenue and as such any tax imposed
should not inhibit or limit the development of the industry. As it is applied today, the tax remains
ambiguous leading to points of revenue leakage however it does not appear to significant to the industry.
accommodation, Based on the findings made from this research study, the following
recommendations are therefore made: From the findings it is recommended that consultations
between the revenue authority and stakeholders should be fostered and encourages
consultations with regulatory authorities, telecom companies and subscribers should be made
norm prior and subsequent to the introduction of any tax in the telecommunications industry.
therefore welcome you to have a humble time in reading this work. There are new and
knowledge building findings in the work, a lot of inspirations.
XI
Description
a research report submitted to college of economics and management in partial fulfillment of the requirements for the award of a bachelor’s degree in business administration of Kampala international university.