Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.12306/6042
Title: The impact of e-fund transfer on delivery of services in local authorities of Uganda: case study of Mbarara District
Authors: Kasiimwe, Fortunate
Keywords: E-Fund Transfer
Delivery of Services
Local Authorities
Issue Date: Aug-2019
Publisher: Kampala International University, College of Economics & management.
Abstract: The study sought to examine the effect of Electronic Fund Transfer (EFT) on Service Delivery in Local Governments of Uganda using a case study of Mbarara District. The specific objectives of the study were to; establish the effect of EFT on effectiveness of service delivery; examine the effect of EFT on efficiency of service delivery; and assess the effect of EFT on development of Mbarara District Local Government. The study adopted a descriptive research design with both quantitative and qualitative approaches. The study targeted 128 people who included the following categories: heads of departments and technical staff of Mbarara District Local Government. The sample size of the study was 97, having been obtained from the population using the Slovene formula. Data was collected from the respondents using structured questionnaires and face to face interviews. The collected da ta was analyzed using descriptive and inferential statistics. The findings of the study indicated that the use of EFT in making payments accounted for only 59.8% of effective service delivery in Mbarara District. The sig value was found to be 0.000 which was well below 0.05 (the standard). This implies that there was a strong significant effect of use of EFT in making payments on the effectiveness of service delivery in Mbarara District Local Government. The use of EFT in making payments accounted for only 10.8% efficiency Mbarara District. The sig value was 0.002 which was also less than 0.05 (the standard). This implies that there was also a strong significant effect of use of EFT in making payments on efficiency in service delivery in Mbarara District Local Government. The use of EFT in making payments accounted for only 2.2% of the development in Mbarara District Local Government. The sig value was found to be 0.173 which was more than 0.05 (the standard). This implies that there was an insignificant effect of use of EFT in making payments on the level of development in Mbarara District Local Government. The study concluded that there was a strong sigm4ficant effect of use of EFT in making payments on the effectiveness of service delivery; there was also a strong significant effect of use of EFT in making payments on efficiency in service delivery. However, there was an insignificant effect of use of EFT in making payments on the level of development. The study recommended among others that administration of Mbarara District Local Government should ensure that resources meant for public get to them as planned by removing the barriers in the distribution channels; and that administration should check on worker absenteeism and monitor the provision of services to the public.
Description: A research report submitted to the College of Economics and Management in partial fulfillment of the requirements for the Award of Bachelors Degree of Business Administration (accounting and finance) of Kampala International University
URI: http://hdl.handle.net/20.500.12306/6042
Appears in Collections:Bachelor of Business Administration (BBA)

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