Information technology as a strategic driver to organizational transformation and development :
Loading...
Date
2006-10
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management
Abstract
The study of if systems has evolved mainly as an interaction between the study of IT and the management of business organizations. The emergence and convergence of ICT remain at the centre of global social -economic and organizational transformation and development. The ICT sector is a gamut of industries and services activities, internet services provision, telecommunications equipment and services, information technology (if) equipment and services, media and broadcasting, libraries and documentation centers, commercial information
providers, network based information services and other related information communication activities. This study examines whether information technology has played a significant role towards the transformation and development of a Banking Organization. We take as our case study Nile Bank. Problems experienced by Nile Bank include declining lending ratios, high cost income ratio and satisfaction of the needs of the modern growing customer base. The key differential in the banking market is ‘if management strategy”that Nile Bank looks to have not explicitly articulated in its transformation and development plans. On the outlook, it is witnessed by long queues at the bank halls and ATM machines and sluggish operations of the internal customers. It is clear that the bank had essentially outgrown its Information systems, its organizational structure, management staff and its information technology infrastructures. The study aims at establishing a more rounded understanding of the CBIT strategic implications upon
the bank’s diversification into organizational transformation and development and underpins the
internal customer’s perceptions on how Nile bank has used information technology towards its
organizational transformation and development. This then begs the question:
I5 IT alignment with business processes a strategic driver to
organizational transformation and development?
Our research reveals that information and the systems that handles information are the key
resources of company and can be used to distinguish success from failure of organizations strategy
for long term survival. Effective utilization of if as a resource can provide a competitive advantage
for successful business organizations, allowing them to out compete their rivals or raise the level of
quality and quantity of their products and services to meet customer’s needs and demands.
The research further reveals that Strategic business iT planning involves aligning investment in
information technology with a company’s business vision and strategic goals such as re engineering
business process or gaining continued advantage.
Description
A dissertation submitted to the school of postgraduate studies in partial fulfillment for the award of the Degree of
Master of Business Administration in Information Technology-MBA(IT) of Kampala International University
Keywords
Information technology, strategic driver, transformation, banking sector