The Influence of Workplace Conflict on Staff Retention: Case Study International Medical Group
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Date
2011-09
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Kampala International University, College of Humanities and Social Sciences
Abstract
The study set out: “To establish the influence of Workplace Conflict on Staff
Retention at the International Medical Group Limited. The sample respondent number
was two hundred and five.
The specific objectives were: To find out the level of employee-satisfaction as a
pointer to staff retention; To establish the reasons why employees have left the
workplace in the past five years; To find out the relationship between Staff Retention
and Workplace Conflict and; To establish measures for improving staff retention.
The research methodologies were: key informant interviews, questionnaires,
Focus Group Discussions and observation. Stratified sampling was employed. The
results revealed clear and unique workplace and conflict links that pointed to the ways
toward improving the workplace.
The findings were aimed to ultimately minimise the influence of Workplace
Conflict on Staff turnover at the workplace at the case study, and offered greater
leeway for further investigation on the Workplace Conflict and Staff-Retention
relationship. Key findings were: that there was a strong influence of workplace conflict
on employee retention; the conflicting parties are mostly subordinate-superior
dimension; employee intent to move on spells difficulties at the current workplace;. It
was evident that no system or setup can be devoid of some sort of conflict; even at
separation the workplace remained open to subtle disagreement;
In conclusion therefore the workplace conflict can only be minimised or
managed, but not ruled out altogether. In a final closure, the scope for further research
was outlined.
Description
A Thesis Presented to the School of Postgraduate Studies and Research Kampala International University Kampala, Uganda in Partial Fulfillment of the Requirements for the Degree Master of Arts Development Studies.
Keywords
Workplace Conflict, Staff Retention, International Medical Group