Analysis of banks' performance in satisfying its customers: A case study Stanbic Bank Uganda

Abstract

The study exammed the performance of commercial banks in satisfying its customers. The study was based on Stanbic bank it was aimed at analyzing how banks manage to meet liquidity, make profits using the funds deposited with out harming the safety of depositors. The primary objective was focus on how banks match assets and liabilities portfolio. The study was based in Uganda Stanbrc Bank. The methodology applied was open and closed questionnaires administered to sixty officials. The stratified random sampling method was applied as sampling method and data was gathered and analyzed. The study revealed that monitory and fiscal policy, business cycle, interest rates and individual bank charactenstic were the ma1or factors of banking business that make it complicated.