The effects of internal control system of personnel records on the organization's performance: a case study of Kenya Ports Authority Mombasa, Kenya
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Date
2010-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management
Abstract
The study was done at Kenya Ports Authority Headquarters located m
Mombasa- Coastal region of Kenya.
Due to the massive reduction on the performance of Kenya Ports Authority in
the financial year 2008/2009, the researcher sought to investigate on the
effects of managing personnel records on the performance. The objectives of
managing personnel records included the following; to ensure that a complete
and comprehensive employment history of each employee is readily available
for as long as it is needed, and that the information contained in personnel
records supports the management, deployment, payment and development of
staff, and lastly to support transparency and organizational accountability and
to enable accurate audits by creating and protecting human resource records
as reliable evidence.
It follows that the creation and control of personnel records are critical to the
success of an organization's operations. The effective management of personnel
records enables organizations to manage their employees efficiently and
equitably, encourages informed and consistent decision making, supports
transparency and accountability and facilitates the monitoring and evaluation
of staff performance.
However, the research revealed weaknesses on the payroll records of Kenya
Ports Authority which have contributed to alleged existence of dummy
employees. The anomalies found included the following; Employee appears
twice on payroll with same PIN, Employee appears twice on payroll with different PIN, variation in name between payroll record and personnel file, two different employees with the same PIN, among others. In order to manage personnel records effectively and efficiently, the organization is advised to adopt the standardized file covers, establish numbering system, storing personnel files and managing Authorization aspect.
Description
A dissertation submitted to the School Of Business And Management in partial fulfillment of the requirement for the Award of A Bachelors Degree of Business Administration of Kampala International University
Keywords
Internal, Control, Records, Personnel