Employees Satisfaction: A Case Study of Orient Bank Ltd.

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Kampala International University, College of Economics and Management
Previous researches did not give adequate attention to improve the employees’ performance and work environment conditions which form the basis of providing better services which reflect on customer’s satisfaction and loyalty and ruling factors (Sanden, 2003). The researchers suggest that service quality is influenced by employee satisfaction (Wartime & FerreR, 1996). This means (lie ability to manage the service quality should be done by giving attention to job satisfaction. The study adopted research questions- a descriptive research design was used in this study. The target population was all the staff and workers of Orient bank .Simple random techniques were used to draw a sample of 30 respondents. Data was collected using questionnaire and analyzed by use of statistical packages and presented by percentage, frequency and tables for ease of understanding. A correlation analysis was conducted to on the study. The study found out that; employee satisfaction is based on motivation of employees that is through good salary scales, fairness at work, and training of employees to perfect them at work, among others. The study encountered limitations such as inadequate time and finances to process it, as well as uncooperative respondents who were unwilling to fill the questionnaires due to a high degree of confidentiality exercised in the bank premises. The study recommends that the training should be highly enforced in the bank, also the work environment should be made conducive for the employee.
A Research Dissertation Submitted to the College of Economics and Management in the partial fulfillment of the Requirement for the Award of Bachelor’s Degree in Business Administration of Kampala International University
Employees Satisfaction, Orient Bank Ltd.