Good governance and service delivery in Kiruhura District Local Government Uganda.

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Kampala International University, College of Economics and Management
The purpose of this study was to evaluate and examine governance structures and practices and service delivery to provide comprehensive understanding of governance and service delivery situation at sub-national levels in Uganda. Public service agencies are presumed to lack good governance practices which adversely affect service delivery. It was argued that good governance practices improve public service performance and ultimately enhances service delivery. Furthermore, the study noted that the delivery of basic services such as potable water, health, education, electricity and proper road communication can augment the living standard of the people. Various public service reforms undertaken by the Government of Republic of Uganda since independence in 1990 explain government’s resolve to good governance and improved service delivery. Consequently, workable relationship between government and citizens is needed to realize national development plans and Vision 2040. The study used Kiruhura District local government case study in order to determine whether governance practices have bearing on service delivery at sub-national levels in Uganda. Qualitative research approach was utilized and qualitative data were collected in addition to rigorous literature review and analysis. Scientifically, gathered information suggested that good governance practices are certainly fundamental to service delivery and subsequently improve people’s living standard particularly those residing in rural areas. The study found that the Ugandan government exercised good governance practices and provided basic services to citizens. Nonetheless, inappropriate governance practices by some public institutions delay service delivery. The study concluded that while poor governance and ineffective service delivery are considerable challenges faced by public service, they are not insurmountable. The thesis acknowledged a significant progress made by creating governance structures at sub-national levels to provide and accelerate the delivery of essential services to citizens in Uganda. Notwithstanding the above, more still need to be done to improve the socio-economic welfare of Ugandan people. Therefore, the research recommended that the Government of Republic of Uganda ought to provide sufficient resources and promote public participation to address the needs and aspirations of the citizens particularly the previously marginalized people in rural areas. Moreover, sub-national governance structures should be strengthened and essential government functions and services be devolved.
A research report submitted to the College of Humanities and Social Sciences in partial fulfillment of the requirements for the award of a Bachelor’s degree of Public Administration of Kampala International University
Good governance, Service delivery, Kiruhura District Local Government