The effects of training and development on employees performance case study of mtn Uganda, Kampala district
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Date
2010-03
Authors
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Publisher
Kampala International University,College of Humanities and Social Sciences
Abstract
The study entitled "the effects of training and development on employee's performance" was carried out at MTN Uganda-Kampala District, located in Central Uganda. It was intended to determine the relationship between training and development of employees and their performance at work. The study was guided by four objectives. The first one was to investigate the benefits of training and developing employee to a company. The second, one, was to find out the relationship between employee training, development and their performance. The third one was to find out the challenges in training and development of employees. And lastly to recommend training and development strategies to be adopted by companies to effectively improve employee performance. The questionnaires and interview were used as a tool together data from 120 respondents. The data was analyzed both qualitatively and quantitatively. The study findings revealed that, MTN Kampala-Uganda had greatly benefited from the training and development of its employees. This was in following ways : creating a pool of readily available and adequate replacement for personal who may leave or move up in the organization, enhancing the company's ability to adopt and use advances in technology because of a sufficiently knowledgeable staff, building a more efficient, effective and highly motivated team, in which enhances the company's competitive position and improves employees morale, ensuring adequate human resource for expansion into new programs, increased productivity, reduced employee turnover, increased efficiency resulting in financial gains and degreased need for supervision. In addition, challenges faced by MTN Uganda in the effective management of Human Resource (HR) Training and development (T&D) varied from concern about the lack of intellectual HR professionals in telecommunication, and this suggests that employers viewed HR T&D as a function secondary to HRM and perhaps considered it as being of lesser important.
Description
A thesis submitted to the School of Postgraduate Studies and Research in partial fulfillment of the requirements for the award of the Degree of Master of Arts in Development Studies of Kampala International University
Keywords
training and development, employees performance, Uganda