Internet banking system and the performance of organizations in Southern Sudan: a case of Ivory Bank

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Kampala International University; College of Economics and management
The study investigated the effects of Internet Banking system on the performance of the organization. The objectives that guided the study included; establishing the adoption and use of internet for banking transactions by customers of Ivory Bank, establishing the Factors influencing the acceptance of Internet banking by customers of Ivory Bank, and establish the relationship of internet banking on the performance of Ivory Bank. The study was both descriptive and analytical in nature where it was based on primary and secondary data to establish the effects of Internet Banking system on the performance of the organization. Qualitative data designs included; interviews, and observations. Quantitative data was gathered through the use of questionnaires. Documentary analysis was based upon secondary gathered. A total of 50 respondents were used to for this study who included employees, Customers, and managers of Ivory Bank. The results from respondents data reveal that the bank's site should provide proper functioning to customers and should be up and running all the time. In addition, it is also significant for customer that the bank's site never freezes after putting in all information; otherwise it could create irritation and confusion. The study came to the conclusion that the development and use of Internet banking in Southern Sudan is still in the early stage. Like any technology, Internet banking comes with a lot of perceived risks. To overcome on the risk issue bank management should take steps to manage and control of all its aspects. They should implement new security polices, improve the internal communication coordination, evaluate and upgrade their' services according to customer expectation, and develop contingency plans.
A research report submitted to the School of Business and Management in partial fulfillment for the Award of the Degree of Bachelor of Business Administration of Kampala International University
Internet banking system, Performance of organizations, Southern Sudan, Ivory Bank