The Success and Growth in the Operations Management of Kenya Commercial Bank: A Case Study of Kenya Commercial Bank Mwanza [Tanzania] Branch Kinyata Road
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Date
2006-07
Authors
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Journal ISSN
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Kampala International University, bachelors degree in International Business Administration
Abstract
The study was basically based on the growth and success in operations management
of Kenya commercial Bank Mwanza [Tanzania] branch
The objectives of the study were:-
To find out the operations management systems, policies and techniques used by the
KCB while operating in Tanzania.
• To find out the mode of entry strategies used by KCB to enter into a foreign
country.
• To find out the contribution of the KCB to the financial sectors of the country of
Tanzania.
• To find out some of the competitive advantages of KCB has as it is operating in
foreign country like Tanzania.
• To find out the operation departments in KCB how are structured and consolidated
from one department to another.
The instruments used to collect data were questionnaires and interview. Samples
were selected both randomly and systematically. The data for the study was got
from two sources (primary and secondary).
Finally the data was analyzed using Ms Word, Excel, percentages, charts and tables.
The findings were:-
The study shows that operations management system, policies, procedures and
techniques used by the KCB made it to succeed and exist in the foreign country.
The findings further shows that the good policy of the country on economic policy,
good technology, political stability, and understanding the culture of the country may
lead to success of the business.
The conclusions were:-
The findings of the study indicates that the operations management system, policies,
techniques and procedures of the Kenya commercial bank leads to the growth and
success of the company while in host country. Also the findings indicate that he
success and growth of the bank may be affected by the economic policy, political
climate, technological level and cultural of the country.
The recommendations made by the researcher were:-
The Kenya commercial Bank should be able to analyze well the political, economical,
cultural and technological factors of the foreign country for the success and growth
of the company (PEST ANALYSIS).
Description
Dissertation Submitted to the School of Business Studies and Management of Kampala International University in Partial Fulfillment for Award of Bachelors Degree In International Business Administration.
Keywords
Success and Growth, Operations Management, Kenya Commercial Bank