Customer care and performance in Banque Populaire Du Rwanda S.A Main Branch
| dc.contributor.author | Nyenyeri, Christine | |
| dc.date.accessioned | 2020-08-06T10:30:08Z | |
| dc.date.available | 2020-08-06T10:30:08Z | |
| dc.date.issued | 2012-08 | |
| dc.description | A dissertation submitted to the College Applied Economics and Management Science in partial fulfillment of the requirements for the Award of a Bachelor's Degree of Business Administration of Kampala International University | en_US |
| dc.description.abstract | The research on "customer care and performance in Banque Populairee Du" was conducted in Rwanda S.A Main Branch. The research was guided by the objectives of the study which included; findings out the effects of poor customer care in enhancing the performance, establishing the ways of improving customer care in Banque performance, and finding out the relationship between good customer care and performance. On finding out the effects of poor customer care in enhancing Banque performance, the researcher found that; lack of customers, low sales, poor reputation, low customer retention, and unfavorable competition. On finding out the ways of improving customer care in Banque Performance, the research revealed that; giving promotional offers, fast services, offering transport services to bulky purchasers, sending massages to customers, running chain of Banque performance, having many workers, and stocking variety of goods. On finding out the relationship between good customer care and Banque performance, the findings of this research revealed that there is a strong link between good customer care and performance of Banque performance. Conclusions and the recommendations were then made. The researcher concluded that for a Banque performance to perform well there should be good customer care. The researcher then recommended management needs to train workers on customer care, extend the Banque Populaireee Du Rwanda near the customers among others. | en_US |
| dc.identifier.uri | http://hdl.handle.net/20.500.12306/13678 | |
| dc.language.iso | en | en_US |
| dc.publisher | Kampala International University: College of Economics and Management Sciences | en_US |
| dc.subject | Customer care | en_US |
| dc.subject | Performance | en_US |
| dc.subject | Rwanda | en_US |
| dc.title | Customer care and performance in Banque Populaire Du Rwanda S.A Main Branch | en_US |
| dc.type | Other | en_US |