Provision of quality services by banks and its effect on customer retention: a case study of National Microfinance Bank-Tanzania

Simple item page
dc.contributor.authorKarumuna, Muta
dc.date.accessioned2020-08-05T08:35:50Z
dc.date.available2020-08-05T08:35:50Z
dc.date.issued2010-12
dc.descriptionA research report submitted in partial fulfillment of the requirements for the Award of Bachelor of Business Administration in Finance of Kampala International Universityen_US
dc.description.abstractThis research is about the provision of quality services by banks and its effect on customer retention. Almost all of the services being offered by banks are the same or slightly differ which in turn makes the banks to compete for customers. Thus the provision of quality services comes into consideration and basically concentrates on the issues that produce a negative effect on the services received by the customer. Therefore are the banks doing what it takes on providing the quality services needed by their customers so as to retain them? This is a key question that is being answered. The study is taken at National Microfinance Bank Mwanjelwa Branchen_US
dc.identifier.urihttp://hdl.handle.net/20.500.12306/13299
dc.language.isoenen_US
dc.publisherKampala International Universityen_US
dc.subjectQuality servicesen_US
dc.subjectBanksen_US
dc.subjectCustomer retentionen_US
dc.subjectNational Microfinance Bank-Tanzaniaen_US
dc.titleProvision of quality services by banks and its effect on customer retention: a case study of National Microfinance Bank-Tanzaniaen_US
dc.typeOtheren_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
img-0051.pdf
Size:
954.5 KB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
Bachelor of Business Administration (BBA)