Impact of staff remuneration on service quality in Kampala hotels :a case study of international hotel Muyenga

dc.contributor.authorSuleiman, Mariam
dc.date.accessioned2020-01-09T06:26:24Z
dc.date.available2020-01-09T06:26:24Z
dc.date.issued2018-05
dc.descriptionA research submitted to college of economics and management in partial fulfillment for the award of a bachelors degree in tourism and hotel management of Kampala International Universityen_US
dc.description.abstractThe study sought to investigate the relationship between remuneration and service delivery in the hospitality industry in Uganda, a case study of International Hotel Muyenga. The study was guided by three objectives namely; to examine the types of staff remuneration in IHM and the level of service quality in IHM. The study was basically quantitative although having qualitative elements involving 32 respondents. It was guided by a descriptive survey design whereby objectives were tested using Pearson”s Correlation Co-efficient Technique. The findings of the study revealed a positive significant relationship between planning of remuneration, staff development and service delivery of academic staff at IHM. It however revealed an insignificant relationship between planning of general welfare and service delivery of IHM staff. It concluded that, there was a positive significant relationship between planning of remuneration, staff development and lecturers service delivery at the Hotel. It was concluded further on the third objective that there was an insignificant relationship between service delivery. The following recommendations were drawn if lecturers~ service delivery was to be improved. To plan well for remuneration through making fair budgets on their salaries and allowances. Put proper training, seminars, conferences into plans geared towards improving lecturers~ service delivery. And finally should consider remuneration, staff development and ignore general welfare of staff as it does not relate with service delivery.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12306/6625
dc.language.isoenen_US
dc.publisherKampala International University, College of Economics & Managementen_US
dc.subjectStaff remunerationen_US
dc.subjectService qualityen_US
dc.subjectInternational hotel Muyengaen_US
dc.titleImpact of staff remuneration on service quality in Kampala hotels :a case study of international hotel Muyengaen_US
dc.typeOtheren_US
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