Demographic factors and use of ict among customers in banking sector :
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Date
2017-07
Authors
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Journal ISSN
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Publisher
Kampala International University, College of Economics and Management
Abstract
In Uganda Information and communication technology adoption has been a slow process due to lack of proper national policies that ensure quick adoption. Banking industry for instance has seen a gradual and faster growth in terms of ICT structure and IT platform. However, this investment in new ICT systems and new technologies has not been well accepted by the end users; the customer who still believe in the older slower ways of banking as compared to the new banking systems that are faster and cheaper. This study therefore sought to investigate
the significant difference between demographic factors and use of ICT in the banking industry with specific reference to Centenary Bank Kansanga Branch Uganda. The study was guided by the following objectives; To examine the significance difference between gender and use of ICT, to examine the significance difference between age and use of ICT, to examine the significance difference between education level and use of ICT, to examine the significance difference between income level and use of ICT, to examine the significance
difference between occupation and use of ICT. This study employed a descriptive survey research design using structured questionnaires to gather data from the respondents. This research targeted a population of 1000 centenary Bank customers. A sample size of 170 customers was selected using simple random sampling for analysis from this population. The data collected was analyzed by use of descriptive statistics. The findings were presented in terms of tables. The findings concluded that there is no significance between gender and use
of ICT; there is significance between the age and use of ICT, There is no significance difference between educational level and use of ICT, there was also no significance difference between income level and use of ICT. Researcher recommends that banks should strive to educate their customers on the available technological advances and how to use them. The banks also need to invest heavily on modern technology that is user friendly, accessible and convenient to the needs of the customer. The findings will be of use to the Ministry on Information and Communication, the Government, Banking sector, Uganda Commercial Bank management and the customers in general.
Description
A research report submitted in partial fulfillment of the requirements for the award of the Degree of
Bachelor of Science in Statistics in Kampala International University.
Keywords
Demographic factors, Ict, banking sector, centenary bank