Internal control and performance of Commercial Banks in Uganda: A Case Study of Equity Bank, Kabalagala Branch Kampala-Uganda
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Date
2012-04
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management Sciences
Abstract
The study sought to establish the role of internal control systems on the
performance of commercial banks and was driven by mainly three objectives.
These objectives include; the need to investigate the effects of internal control
system on the performance of Equity Bank, the need to determine the different
types of internal control systems used by Equity bank, and the third objective
is to establish the relationship between internal control system and
performance of Equity bank.
To achieve these objectives, the researcher sampled twenty (20) respondents
from Equity Bank-Kabalagala branch. The study utilized qualitative and
quantitative research methods; four data collection instruments were used,
structured interview guides and questionnaires and the collected data was
presented in table form and analyzed statistically to decipher findings.
The researcher was guided by three research questions; the first research
question sought to find out the relationship between internal control systems
3.Ild the performance of commercial banks and the research revealed that there
is a strong link between internal control systems and performance of
~ommercial banks in Uganda.
Research question two sought to find out the effects of internal control systems
Jn the performance of commercial banks and the findings revealed that; good
recordkeeping, proper accountability, avoiding falsification and financial record
and good customer satisfaction were the answers given in this research
question.
Description
A research dissertation submitted to the School of Business and Management in Partial Fulfillment of the Requirements for the Award of Bachelor's Degree in Business
Administration of Kampala International University.
Keywords
Commercial Banks, Internal control, Performance, Equity Bank, Kabalagala Branch, Uganda