The Influence of Workplace Conflict on Staff Retention: Case Study International Medical Group

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Kampala International University, College of Humanities and Social Sciences
The study set out: “To establish the influence of Workplace Conflict on Staff Retention at the International Medical Group Limited. The sample respondent number was two hundred and five. The specific objectives were: To find out the level of employee-satisfaction as a pointer to staff retention; To establish the reasons why employees have left the workplace in the past five years; To find out the relationship between Staff Retention and Workplace Conflict and; To establish measures for improving staff retention. The research methodologies were: key informant interviews, questionnaires, Focus Group Discussions and observation. Stratified sampling was employed. The results revealed clear and unique workplace and conflict links that pointed to the ways toward improving the workplace. The findings were aimed to ultimately minimise the influence of Workplace Conflict on Staff turnover at the workplace at the case study, and offered greater leeway for further investigation on the Workplace Conflict and Staff-Retention relationship. Key findings were: that there was a strong influence of workplace conflict on employee retention; the conflicting parties are mostly subordinate-superior dimension; employee intent to move on spells difficulties at the current workplace;. It was evident that no system or setup can be devoid of some sort of conflict; even at separation the workplace remained open to subtle disagreement; In conclusion therefore the workplace conflict can only be minimised or managed, but not ruled out altogether. In a final closure, the scope for further research was outlined.
A Thesis Presented to the School of Postgraduate Studies and Research Kampala International University Kampala, Uganda in Partial Fulfillment of the Requirements for the Degree Master of Arts Development Studies.
Workplace Conflict, Staff Retention, International Medical Group