Motivation and Employee Performance in Rift Valley Railways Uganda Limited

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Kampala International University, School of Humanities and Social Sciences
This study was set out to establish the extent to which motivation affect employee performance in Rift Valley Railways, Uganda Limited. Specifically, the study wanted to establish the effect of (i) financial motivation and (ii) non-financial motivation, on employee performance in Rift Valley Railways, Uganda Limited. The study was done by developing a conceptual frame relating motivation and employee performance. The study employed a descriptive correlational design; data were collected from 248 respondents using self-administered questionnaires as the key data collection instruments. Data were analyzed at univariate level using frequency counts and summary statistics and Pearson Linear Correlation coefficient at bi-variate level. The study revealed that both financial and non-financial motivation affect employee performance. From the above findings appropriate conclusions and recommendations including those for further research were made. Recommendations from the study were (i) management of Rift Valley Railway should put in place well established financial motivation strategies basing on the organization level and rank of employees, (ii) management of Rift Valley Railway should ensure that the work schedules of all employees are well set and that every employee is given what can be accomplished with in the expected time, (iii) employees should make an effort to understanding of work processes and execute their tasks well and accomplish them in time to enable the organization realize its objectives, (iv)employees be properly rewarded financially so as to improve on the care given to customers to attract more of them leading to the growth of the organization, (v) there is need for management of the Rift Valley Railways, Uganda limited to motivate employees using different means since individual satisfaction differs and people can be satisfied in different ways, (vi) employees should go for further training in their respective areas of specialization to improve on their work process in terms of understanding what to and how to cio it and (Vii) management and employees in Rift Valley Railways, Uganda limited should put in place a friendly working relationship that ensures that both individual and organization objectives are realized.
A Thesis Presented to The School of Postgraduate Studies and Research Kampala International University, Kampala, Uganda In Partial Fulfillment of The Requirements for The Degree Master of Arts in Human Resource Management
Motivation, Employee Performance, Rift Valley Railways, Uganda