Impact of customer complaint on service delivery in selected hotels in Kampala-Uganda:
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Date
2017-09
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Humanities and Social Sciences
Abstract
Description
A dissertation submitted to the faculty of applied economics and management sciences in partial fulfillment of the requirement for the award of Bachelor's Degree in tourism and hotel management of Kampala International University
Keywords
Customer complaint, Service delivery