The Impact Of E-Fund Transfer on Delivery of Services in Local Authorities of Uganda: Case Study of Mbarara District
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Date
2019-08
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management.
Abstract
The study sought to examine the effect of Electronic Fund Transfer (EFT) on Service
Delivery in Local Govermnents of Uganda using a case study of Mbarara District. The
specific objectives of the study were to; establish the effect of EFT on effectiveness of service
delivery; examine the effect of EFT on efficiency of service delivery; and assess the effect of
EFT on development of Mbarara District Local Government. The study adopted a descriptive
research design with both quantitative and qualitative approaches. The study targeted 128
people who included the following categories: heads of departments and technical staff of
Mbarara District Local Government. The sample size of the study was 97, having been
obtained from the population using the Sloven formula. Data was collected from the
respondents using structured questionnaires and face to face interviews. The collected da ta
was analyzed using descriptive and inferential statistics. The findings of the study indicated
that the use of EFT in making payments accounted for only 59.8% of effective service
delivery in Mbarara District. The sig value was found to be 0.000 which was well below 0.05
(the standard). This implies that there was a strong significant effect of use of EFT in making
payments on the effectiveness of service delivery in mbarara District Local Government. The
use of EFT in making payments accounted for only 10.8% efficiency Mbarara District. The
sig value was 0.002 which was also less than 0.05 (the standard). This implies that there was
also a strong significant effect of use of EFT in making payments on efficiency in service
delivery in Mbarara District Local Government. The use of EFT in making payments
accounted for only 2.2% of the development in Mbarara District Local Government. The sigvalue was found to be 0.173 which was more than 0.05 (the standard). This implies that therewas an insignificant effect of use of EFT in making payments on the level of development in
Mbarara District Local Government. The study concluded that there was a strong sigm4ficant
effect of use of EFT in making payments on the effectiveness of service delivery; there wasalso a strong Signiant effect of use of EFT in making payments on efficiency in service
delivery. However, there was an insignicant effect of use of EFT in making payments on thelevel of development. The study recommended among others that administration of Mbarara District Local Government should ensure that resources meant for public get to them as planned by removing the barriers in the distribution channels; and that administration should check on worker absenteeism and monitor the provision of services to the public.
Description
A Research Report Submitted to The College of Economics and Management in Partial Fulfillment of The Requirements for The Award of Bachelors Degree of Business Administration (Accounting and Finance) Of Kampala international
University
Keywords
E-Fund Transfer, Delivery of Services, Local Authorities