Online Airline Customer Management System Case Study: Eagle Air Uganda Limited.
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Date
2012-09
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, School of Computer and Information Technology.
Abstract
The Online Airline Customer Management System is basically derived from the GDS
(Global Distribution System) also known as CRS (Computer Reservation System). The
Online Reservation System has its database centrally located which is accessed through an
Application Programming Interface (API).With the invent of Online Reservation System
the traveler and the airline have the freedom to book a seat anywhere at any time at their
convenience. The traveler books a ticket at a click of a mouse saving the time and money
for the traveler. It is also a hassle free transaction for both the airline and the traveler. The
Online Airline Customer Management System involves three main actors; the database,
online operator and a database scheduler. The database scheduler updates the database, the
online operator accepts and confirms the booking and updates the data. The new online
airline customer management system maintains the database centrally giving the clients
the information required from anywhere in the world whenever required. This system
requires the use of an API through which it extracts the data from a central database. The
central database monitors all the data changes that are made at the client side to it and
updates it automatically.
In conclusion, the new Online Airline Customer Management System is advantageous in
various ways; through online airline customer management system passenger are able to
book & purchase the ticket from their home/office conveniently as it does not require the
passenger to go to the airline or an agent to purchase a ticket thus saving time & money
for the customer and an airline/agent.
As the information is stored centrally the passenger never loses their ticket as in the
previous system.
Description
A research report submitted to the College of Applied
Sciences and Technology in Partial Fulfillment
of the Requirement for the Award of Degree
of Bachelor of Science in Information
Systems of Kampala International
University.
Keywords
Customer Management System, Airline, Online, Eagle Air Uganda Limited