Donor fund management and service delivery in an organization:
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Date
2013-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management
Abstract
The purpose of the study was to find out whether there was a relationship between donor
funding and service delivery in an organization in the deliverance of services at NWSC
limited.
The study had three specific objectives:
• Establish the donor fund management policies employed in service provision.
• To analyze the threats/challenges encountered in service delivery by donor funding
organizations. Ta1cing NWSC as a case study.
• To establish the relationship between donor funding and service delivery in NWSC.
The study used both secondary and primary sources of data. Data from primary sources was
the study employed as a correlation-cross sectional survey design. Data was analyzed using
percentages and correlation analysis.
The findings of the study revealed that there is a strong relationship between donor funding
and service delivery in an organization's performance. The study also revealed that the use of
performance where the service provider around ranks how service provision was done
complained about by the purchaser, by sample; they were provided by the service providers
which was useful in relation to contacts. Among the major challenges facing NWSC
Company on donor funding and the performance were lack of awareness, inflation and poor
information flow.
The major conclusion of the study based on the above findings was that NWSC limited' s
continued success depends on the skills and talents in the business, the development of
employees' welfare and introduction in new techniques in donor fund management.
Based on conclusions the major policy recommendations is that NWSC revealed that the
performances were impo1iant to all corporation customers and suppliers specifically when
attempting to make changes in their products that are on market? Therefore company ·needs to
revise its performance over the years as to avoid constraints that may occur.
Description
A dissertation submitted to the college of economics and management sciences in partial fulfillment of the requirements for the award of Bachelor’s Degree in Business administration of Kampala International University
Keywords
Donor fund management, Service delivery, Kampala